Policy Review and Performance Scrutiny Committee (Wed, 13th Nov 2019 - 4:30 pm)
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Resources
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Minutes , 25/09/2019 Policy Review and Performance Scrutiny Committee
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Minutes Public Pack, 16/10/2019 Policy Review and Performance Scrutiny Committee
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Cover Report WAO Annual Improvement Report 2018_19
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App A - WAO Annual Improvement Report 2018-19
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Customer Leadership - cover report
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App 1 - Recommendations from Customer Leadership report of the Policy Review
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App 2 - Presentation Customer Leadership Update
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App 3a. Customer Service Standards
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App 3b - Customer Charter
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App 3c - Childrens Charter
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App 3d - Customer Service Training Suite
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App 3e - Survey Email Template
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App 3f - C+D Champions Framework
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Correspondence- cover report
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App 1a - 2019-10-19 Brexit Update
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App 2a - 2019-10-20 Budget Consultation
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App 3a - 2019-10-16 Budget month 4
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App 4a - 2019-09-25 CADP Smarter Working
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App 4b - 2019-09-25 CADP Smarter Working
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Agenda
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Start of webcast
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1 Apologies for AbsenceShare video at 00:00:58No items attached to this agenda
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2 Declarations of InterestShare video at 00:01:06No items attached to this agenda
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3 Minutes
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4 WAO Annual Improvement Report 2018-19Share video at 00:01:54
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Cllr Rodney Berman Cllr Rodney Berman
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Cllr Rodney Berman Cllr Rodney Berman
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Cllr Rodney Berman Cllr Rodney Berman
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Chair Chair
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Cllr Norma Mackie Cllr Norma Mackie
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Cllr Norma Mackie Cllr Norma Mackie
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5 Customer LeadershipShare video at 00:33:14
- Customer Leadership - cover report
- App 1 - Recommendations from Customer Leadership report of the Policy Review
- App 2 - Presentation Customer Leadership Update
- App 3a. Customer Service Standards
- App 3b - Customer Charter
- App 3c - Childrens Charter
- App 3d - Customer Service Training Suite
- App 3e - Survey Email Template
- App 3f - C+D Champions Framework
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Officer
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Chair Chair
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Officer
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Chair Chair
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Officer
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Chair Chair
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Chair Chair
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Cllr Norma Mackie Cllr Norma Mackie
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Officer
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Chair Chair
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Officer
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Chair Chair
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Cllr Norma Mackie Cllr Norma Mackie
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Officer
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Chair Chair
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6 Correspondence
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8 Way ForwardShare video at 01:14:09No items attached to this agenda
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Cllr Norma Mackie Cllr Norma Mackie
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Chair Chair
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Scrutiny Officer
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Chair Chair
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9 Date of next meeting - 16 December 2019 4.30pmShare video at 01:26:03No items attached to this agenda
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Chair Chair
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Cllr Jane Henshaw Cllr Jane Henshaw
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Chair Chair
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